Fidelity Services is hiring

Fidelity Services is hiring

Position: Customer Service Administration.

Location: Midrand, South Africa

Job Type: Full Time

Closin Date:09 December 2022


Job Description:

  • The normal motive for this job is to motion the Commercial Email Box consisting of devoted mail bins and person requests and queries in a quickly manner to the relevant coordinator, and/or department.
  • To comply with up on purchaser updates, variance orders, key holder updates.
  • Open Scape reviews and Open Order Lists.
  • Receive and control calls and emails professionally and efficiently.
  • Utilize the CRM platform (Pulse).
  • Receive Purchase orders and comply with up with client’s
  • Follow up with ETA for technicians to be at site
  • Troubleshoot with customers to perceive the problem, and provide a workable solution
  • Work on Pulse, Listener, Open Scape and SAP with proper Excel and Microsoft Office abilities for handover files, and time limits to be met.
  • Ensure that the SOP of the branch is followed, and have a excessive trendy carrier shipping rate.
  • Be in a position to work nicely with all exclusive areas inside the branch as nicely as the different entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)
  • Assist Management with day by day duties and cut-off dates to be met
  • Courtesy calls and far off support
  • Log and tune calls and help with admin support
  • Follow through with jobs moreover delivered to your scope of work
  • Standby help (on rotational basis)

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  • Grade 12 / Matric qualification or equivalent
  • Computer Literate (MS Office, superior Excel, PowerPoint, MS Teams)
  • Professional and nicely presented
  • Ability to work properly beneath pressure
  • Time management
  • Self-motivated
  • Reliable transport

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Skills and Competencies:

  • Excellent verbal and written conversation skills
  • Excellent Customer Service skills
  • Computer literate
  • Excellent smartphone etiquette
  • Adaptability
  • Motivated
  • Resilience
  • High degree of integrity
  • Discipline

Click here to apply


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