Fidelity Services is hiring
Fidelity Services is hiring
Position: Customer Service Administration.
Location: Midrand, South Africa
Job Type: Full Time
Closin Date:09 December 2022
Job Description:
- The normal motive for this job is to motion the Commercial Email Box consisting of devoted mail bins and person requests and queries in a quickly manner to the relevant coordinator, and/or department.
- To comply with up on purchaser updates, variance orders, key holder updates.
- Open Scape reviews and Open Order Lists.
- Receive and control calls and emails professionally and efficiently.
- Utilize the CRM platform (Pulse).
- Receive Purchase orders and comply with up with client’s
- Follow up with ETA for technicians to be at site
- Troubleshoot with customers to perceive the problem, and provide a workable solution
- Work on Pulse, Listener, Open Scape and SAP with proper Excel and Microsoft Office abilities for handover files, and time limits to be met.
- Ensure that the SOP of the branch is followed, and have a excessive trendy carrier shipping rate.
- Be in a position to work nicely with all exclusive areas inside the branch as nicely as the different entities of Fidelity (Guarding, Operations, Subscriber, Fire etc)
- Assist Management with day by day duties and cut-off dates to be met
- Courtesy calls and far off support
- Log and tune calls and help with admin support
- Follow through with jobs moreover delivered to your scope of work
- Standby help (on rotational basis)
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Requirements
- Grade 12 / Matric qualification or equivalent
- Computer Literate (MS Office, superior Excel, PowerPoint, MS Teams)
- Professional and nicely presented
- Ability to work properly beneath pressure
- Time management
- Self-motivated
- Reliable transport
Skills and Competencies:
- Excellent verbal and written conversation skills
- Excellent Customer Service skills
- Computer literate
- Excellent smartphone etiquette
- Adaptability
- Motivated
- Resilience
- High degree of integrity
- Discipline
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